Privacy Policy

Effective Date: 1st August 2025
Last Updated: 1st August 2025

K9 Kalibration (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Information We Collect

We may collect the following types of information:

Personal Information: Name, email address, phone number, billing details, and any information you voluntarily provide through forms, email, or scheduling tools.
Pet Information: Details you provide about your dog(s), such as name, age, breed, health conditions, or behaviour issues.
Usage Information: Data about how you interact with our website, such as IP address, browser type, and pages visited (via cookies or analytics tools).

2. Lawful Basis for Processing

We process your personal data only where we have a lawful basis under UK GDPR, which may include:

Contractual necessity – to provide our dog training services.
Consent – when you opt in to marketing communications.
Legal obligation – to comply with applicable laws.
Legitimate interests – to improve our services and ensure website security.

3. How We Use Your Information

We use the information we collect to:

Provide and manage dog training services
Respond to inquiries and schedule appointments
Send confirmations, updates, and service-related communications
Process payments and billing
Improve our website and services
Send marketing communications (if you have consented)

4. How We Share Your Information

We do not sell or rent your personal data. We may share information only in the following cases:

Service Providers: With trusted third-party companies (e.g., payment processors, scheduling software, email services) who support our business operations.
Legal Requirements: Where disclosure is necessary to comply with legal obligations or government authorities.

5. Cookies and Tracking

Our website may use cookies and similar technologies to improve user experience and analyse traffic. You can manage or disable cookies in your browser settings, but some features may not work properly.

6. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, or reporting requirements.

7. Data Security

We take reasonable technical and organisational measures to protect your personal data. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

8. Your Rights

Under UK GDPR, you have the right to:

Access the personal data we hold about you
Request correction or updating of your information
Request erasure of your personal data (“right to be forgotten”)
Restrict or object to processing in certain circumstances
Request data portability
Withdraw consent (where processing is based on consent)

To exercise your rights, please contact us using the details below.

If you are not satisfied with our response, you also have the right to lodge a complaint with the Information Commissioner’s Office (ICO): www.ico.org.uk.

9. Children’s Privacy

Our services are not directed to children under 13, and we do not knowingly collect information from them. If we become aware of such data, we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with an updated “Effective Date.”

11. Contact Us

If you have any questions or requests regarding this Privacy Policy, please contact us:

K9 Kalibration
Email: K9 Kalibration@icloud.com